Frequently asked questions

Answers to the most commonly asked questions about the lottery

Who are Mencap?

We are the voice of people with a learning disability we aim to create a society where people with a leaning disability are equal, listened to and included.

We do this through funding research and campaigning, fighting for a better future, through our projects and programmes which trail ground-breaking work to promote inclusion and through our services where we give people we support the life choices and freedoms they want.

How do I get in touch?

You can reach us Monday – Friday by calling 0207 696 6007 or by emailing

If you would like support regarding learning disabilities please contact our learning disability helpline on 0808 808 1111 (10am to 4pm Monday to Friday) or email

How much does Mencap receive from each £1 entry?

From each £1 lottery entry, Mencap receives a minimum of 50p (50%).

The remaining 50% is split between covering the prize fund (18.4%) and the costs of administering the lottery (31.6%).

How many entries can I have?

You can play up to 10 entries a week. Don’t forget you must be 18 or over to play!

How do I claim a prize?

The good news is if you are lucky we will get in contact with you and automatically send you your prize so there is no need to claim.

If you match 4 digits or more, you will be sent your winnings automatically, either directly into your bank (if playing by Direct Debit), or via a cheque sent in the post.

If you match 3 digits you will be sent an email to confirm your win and your temporary 5 prize entry lottery numbers for the following week's draw.

Why do you advertise ‘from £1 per week’ but it costs £4.34 a month?

The lottery draw takes place every Friday and sometimes in a month there are 5 Fridays in a month.

By paying an additional 34p per month these will accumulate to cover the additional draw that sometimes happens when there are 5 Fridays in a month.

How do I know the draw is fair?

Mencap is registered with the Gambling Commission under the most recent iteration of the Gambling Act (Operating Licence 000-020259-N-303264-011 and Ancillary Remote Operating Licence 000-020259-A-313875-004).

Mencap only uses a Random Number Generator that has been licenced by the Gambling Commission as a part of the Gambling Software supplied by licenced organisations. Lottery and raffle draws are conducted at the External Lottery Manager’s (ELM) premises.

All profits from lotteries and raffles are used to fund Mencap’s vital work.

Is my data secure?

At Mencap, we are committed to respecting your privacy and protecting your personal information. Where we use external companies to collect or process personal data on our behalf, we undertake comprehensive checks on these companies before we work with them, and put a contract in place that sets out our expectations and requirements, especially regarding how they manage the personal data they have collected or have access to.

More information can be found in Mencaps privacy notice:

Do you encourage responsible gambling?

Mencap is committed to ensuring that all lottery and raffle activity is operated and conducted in a secure, fair and socially responsible way.

For friendly and helpful advice on gambling from trained counsellors, contact the GamCare helpline on 0845 600 0133.

The helpline is open 24 hours a day. Sometimes just telling someone about your problem can be a relief and it is often the first step towards dealing with your problem.

You can also visit the GamCare website for more information and advice.

© Royal Mencap Society
Royal Mencap Society is licensed and regulated in Great Britain by The Gambling Commission under account number 20259.
Responsible person(s): Foong-Yee Cross and Jacqueline O’Sullivan. Promoter: Royal Mencap Society. Charity number 222377 (England and Wales); SC041079 (Scotland)
This website is provided by our External Lottery Manager, Sterling Management Centre Ltd.
Sterling Management Centre Limited are licensed and regulated in Great Britain by the Gambling Commission under account number 3137.

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